Privacy Policy

1. Information We Collect

We only collect information that you voluntarily provide or that is necessary to operate our website:

• Contact form data — your name, email address, and the message you send when you submit our contact form.
• AI chat interactions — the messages you type into our AI assistant widget.
• Technical data — basic information automatically logged by our hosting provider, such as IP address, browser type, and pages visited, used for security and performance.
• Language preference — your chosen language (English or Indonesian), stored locally in your browser.

2. How We Use Your Information

• To respond to your inquiries and provide free consultations.
• To communicate with you about our services.
• To operate, maintain, and improve our website and AI assistant.
• To protect the security and integrity of our website.

3. Cookies & Local Storage

We do not use advertising or tracking cookies. We use your browser's local storage only to remember your language preference, so the site displays in your chosen language on return visits. You can clear this at any time through your browser settings.

4. Third-Party Services

We rely on trusted third-party providers to operate our website and services. Each processes data only as needed to perform its function:

• Resend — delivers emails submitted through our contact form.
• Hostinger — provides email hosting for baitech.id.
• Vercel — hosts our website and may log basic technical/access data.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share it with the service providers listed above, or when required to do so by law.

6. Data Retention

We retain contact-form submissions and related correspondence only as long as necessary to respond to your request and maintain our business records, after which they are deleted.

7. Data Security

We take reasonable technical and organizational measures to protect your information, including HTTPS encryption across our website. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on your location and applicable law (including Indonesia's Personal Data Protection Law, UU No. 27 of 2022), you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw your consent at any time.

To exercise any of these rights, contact us at contact@baitech.id.

9. Children's Privacy

Our website is intended for businesses and is not directed at children under 18. We do not knowingly collect personal data from children.

10. International Users

Baitech is based in Indonesia. If you access our website from outside Indonesia, your information may be processed on servers located in other countries where our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: contact@baitech.id
• Phone: +62 812 608 608 74
• Address: Jakarta, Indonesia